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A simple commitment from TekMarkets 

We collect and use personal information only where necessary to provide our services, improve your experience, protect our platform and meet our legal obligations.

This Privacy Policy applies to the TekMarkets website, online marketplace, customer accounts, orders, communications and related services operated through tekmarkets.com.

01

Introduction

TekMarkets is an online marketplace focused on making quality technology products and everyday gadgets accessible to customers in Nigeria.

We respect your privacy and are committed to handling personal information responsibly, transparently and securely.

This Privacy Policy explains what information we collect, why we collect it, how we use it, when it may be shared, how long we retain it and the choices available to you.

02

Information We Collect

Depending on how you interact with TekMarkets, we may collect different categories of information.

Account Information

Name, email address, phone number, password and information provided when creating or updating your account.

Order Information

Products purchased, order details, order history and transaction references.

Delivery Information

Delivery address, location details and recipient information required to fulfil your order.

Payment Information

Payment-related information and transaction references needed to process and verify payments.

Communication

Messages, enquiries, feedback and customer support requests.

Technical Information

Device information, IP address, browser type, pages visited and website usage information.

03

How We Use Your Information

We use personal information for purposes relevant to our relationship with you and permitted by applicable law.

  • Creating and managing your TekMarkets account.
  • Processing and fulfilling orders.
  • Arranging product delivery.
  • Processing and confirming transactions.
  • Providing customer support.
  • Communicating with you about orders and services.
  • Preventing fraud, abuse and unauthorised activity.
  • Improving our website and customer experience.
  • Sending promotional communications where permitted.
  • Complying with applicable legal obligations.
05

When We Share Your Information

We may share personal information with trusted third parties where reasonably necessary to operate TekMarkets and provide services to you.

  • Payment processors and financial service providers.
  • Delivery and logistics partners.
  • Website hosting and technology providers.
  • Customer support and communication providers.
  • Analytics and security providers.
  • Professional advisers where necessary.
  • Government authorities where required or permitted by law.
06

Payments

TekMarkets may use third-party payment service providers to process payments.

Depending on the payment method selected, payment information may be processed directly by the relevant payment provider in accordance with its privacy and security practices.

Payment security

Where payment information is handled directly by an authorised payment processor, TekMarkets does not need to retain your complete card details.

07

Cookies & Similar Technologies

TekMarkets may use cookies and similar technologies to operate the website, remember preferences, improve functionality and understand how visitors use our services.

Essential cookies

These may support account authentication, shopping cart functionality, security and other core website features.

Analytics cookies

Where enabled, analytics technologies help us understand website traffic, performance and user behaviour.

Marketing cookies

Where applicable, marketing technologies may help us measure campaigns and provide more relevant communications.

08

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including contractual, accounting, security, legal and regulatory requirements.

When information is no longer required, we may delete, anonymise or securely dispose of it, subject to applicable legal obligations.

09

Data Security

We use reasonable technical, organisational and administrative safeguards designed to protect personal information against unauthorised access, loss, alteration, disclosure, destruction and misuse.

  • Access controls and authentication.
  • Secure transmission technologies where appropriate.
  • Restricted access to personal information.
  • Security procedures for systems and service providers.

No internet transmission or electronic storage system can be guaranteed to be completely secure.

10

International Data Transfers

Some technology, hosting, payment, analytics or other service providers may process information outside Nigeria.

Where personal information is transferred or processed outside Nigeria, we will take appropriate steps required by applicable data protection law to protect that information.

11

Your Privacy Rights

Subject to applicable law and relevant conditions, you may have rights concerning your personal information.

Right to be informedUnderstand how and why your information is processed. 
Right of accessRequest access to personal information we hold about you. 
Right to rectificationRequest correction of inaccurate information. 
Right to erasureRequest deletion where applicable. 
Right to objectObject to certain types of processing where applicable. 
Right to restrictionRequest restriction of certain processing activities. 
Data portabilityRequest certain information in a portable format where applicable. 
Automated decisionsRights relating to certain automated decision-making activities. 
12

Marketing Communications

We may send promotional emails, messages or other marketing communications where permitted by law and, where required, where you have provided the appropriate consent.

You may unsubscribe from marketing communications at any time by using the unsubscribe option included in the communication or by contacting us.

Essential service messages, including order confirmations, delivery updates, security alerts and important account notices, may still be sent where necessary.

13

Children's Privacy

TekMarkets is intended for general consumers and is not directed at children in circumstances where applicable law requires parental involvement or consent.

If you believe that a child has provided personal information to us in circumstances where such information should not have been collected, please contact us.

14

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes to our services, technology, legal requirements or data processing practices.

When changes are made, we will update the "Last updated" date displayed at the top of this page.

Questions about your privacy?

If you have a privacy question, want to exercise a data protection right or have a concern about how your information is handled, our team is here to help.

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